Which capability focuses on bringing products to customers at the right time?

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The focus on bringing products to customers at the right time is intrinsically linked to the concept of logistics and service capability. This encompasses not only the physical transportation and distribution of goods but also the timing and efficiency of these processes to ensure that products are delivered when they are needed by the customer.

Logistics involves planning and managing the flow of products from the point of origin to the end consumer, emphasizing the importance of timing in meeting customer demands. Moreover, service capability plays a role in ensuring that customer expectations related to delivery times are met, enhancing overall customer satisfaction.

While other capabilities, such as innovation or operations, are crucial in the broader context of a business's effectiveness, they do not specifically emphasize the timing of product delivery in the same way. For instance, innovation capability focuses on the development of new products and services, and operations capability is more concerned with the internal processes involved in production. Corporate operations capability may encompass various functions, but it doesn’t singularly address the timely delivery aspect in the manner that logistics and service capability does. Thus, logistics and service capability stands out as the most relevant option.

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